Hospice of the Twin Cities
Hospice of the Twin Cities (HOTC) was acquired in 2002 by the Minnesota Visiting Nurse Agency (MVNA) and HOTC was converted to a non-profit in 2004. HOTC is a wholly-owned subsidiary of MVNA and HOTC has its own 501(c) (3) from the IRS. MVNA is a non-profit public health organization founded in 1902 and a safety net provider for thousands of clients ranging from pregnant teens and infants, to older adults.
The idea of the hospice for the terminally ill comes from England and was accepted by the American health care system in 1963. According to the Websterâ€™s New World Dictionary hospice is a shelter for travelers. Hospice aids individuals on their human journey through life into death. HOTC helps transition patients and families along this path.
HOTC offers comprehensive care focused on easing the physical, emotional, and spiritual pain that often accompanies terminal illness. Services are provided wherever the patient calls home, be that a private home, apartment complex, assisted living, group home or long-term care facility. Care offered to residents of long-term care facilities who are facing a terminal illness is carried out in partnership with the facility staff. The hospice team provides state-of-the-art symptom management, as well as emotional and spiritual support for patients and their families. Care delivery location in 2011 was comprised of 55% in skilled nursing facilities, 36% in private homes, and 9% in residential care settings.
HOTC served 685 patients and their families in 2011, provided 28,779 total visits by all the disciplines, and the average length of stay by a patient was 84 days.
Patients must meet two criteria to enter into hospice care:
â€¢ The patient has a limited life expectancy, usually six (6) months or less, as certified by their attending physician.
â€¢ The patient understands that hospice care is palliative, focused on pain and symptom control, rather than a cure for the disease.
Offering outstanding care, the hospice team members are dedicated interdisciplinary professionals who specialize in meeting the individualized needs of terminally ill patients and their family members. The care teams meet weekly and coordinate the provision of medical equipment, supplies, therapies, and medications for pain relief and symptom management related to terminal diagnosis. The team is comprised of: The attending physician, Hospice Medical Directors, Hospice Nurses, Social Workers, Home Health Aides and Homemakers, Certified Therapy Dog and Handler Teams, Music Therapists, Massage Therapists, Trained Volunteers, Chaplains, and Bereavement Counselors.
HOTC is a Medicare-certified, CHAP accredited hospice program and is licensed in the state of Minnesota. CHAP is an independent, not-for-profit, accrediting body for community-based health care organizations that was created in 1965. Hospice services are paid for by Medicare (Part A), Medical Assistance, MinnesotaCare, and commercial insurance. HOTC works with patients and their families to identify ways to pay for services. Care is provided regardless of ability to pay. Some services are not covered by any payment providers, such as, pet, music and massage therapy, bereavement, or volunteer coordination. HOTC must rely on charitable donations to provide a well rounded slate of therapies and for care of those without payor sources.
HOTC provides services in the following Minnesota counties: Anoka, Carver, Chisago, Dakota, Hennepin, Isanti, Pine, Ramsey, Rice, Scott, Sherburne, Sibley, Washington, and Wright. In 2011, HOTC expanded hospice services to the Mankato area serving Blue Earth, Le Sueur, and Nicollet counties. The hospice program for the Mankato location is called Hospice of the Valley.
HOTC websites were created by staff and dedicated volunteers. The main HOTC website was created over eight years ago. It is important that patients, family, community partners, and supporters feel a connection between the hospice services and their unique community. In 2011, when HOTC expanded services to Mankato a second website was created. That website is: http://www.hovmn.org
What new functionality we are looking for
We need a welcoming and modern looking website that will be viewed as caring and that instills trust. The two current hospice websites have different looks and functionality. We are looking for the creation of a new professional looking, high-quality, eye-catching website for HOTC. We would like this main site to be a template that can be easily adapted and customized for the related Hospice of the Valley website, and any other future websites for geographic areas HOTC expands to. We are looking for some consistency so easier to manage multiple websites. We would like one that can be quickly and frequently updated. We need new pages. We need a website that serves multiple constituencies: patients newly diagnosed with a terminal illness; family members of patients in hospice; volunteers; students/interns; supporters (individuals, corporations, foundations, civic groups); and community partners. We desperately need the website to have the ability to let various constituents complete and submit forms through the website.
Our dream website will:
1) Include the following types of tabs and pages that has natural page flows and easily navigated:
â€¢ Home Page/Welcome
â€¢ About Us
â€¢ Volunteer (include ability to complete a secure online application
and registration for multiple training events)
â€¢ Health Care Professional(include ability to complete online patient
â€¢ Holiday Lights and Limos
â€¢ Grief Support (include ability to register for events such as
memorial services and sign-up to receive our bereavement newsletter
â€¢ Contribute (with online donation mechanism for gifts, memorials and
â€¢ Career Opportunities (include employment applications)
â€¢ Resources (with ability to have embedded video, downloadable PDFs,
and hyperlinks to resources beyond our website)
â€¢ News (that allows for social media feeds that can update
automatically and hyperlink to agency LinkedIn profile)
â€¢ Contact Us
2) Have the ability to incorporate blog postings on the Home, Patients, Caregivers, Health Care Professional and Grief Support pages to foster online community-building.
3) Incorporate flash to show pictures that rotate or change.
4) Enables pages to be easily updated, added, and removed.
5) Allows for text enlargement when needed by the viewer.
6) Make each unique visitor feel like an honored guest who had a good experience while visiting.
Our dream partnership: A team during The Nerdery Overnight Web Challenge!
What we bring to the challenge: Passion for our mission, enthusiasm to learn, team players, a sense of humor, and a can-do attitude!
How the new functionality will help
The current website is not appealing and does not convey the comfort and professionalism offered by HOTC and a new website would remedy this. A new website will extend our services to more people, help us be responsive in a timely manner, and support constituents. It will streamline administrative processes by allowing for forms to be completed, donations to be made, and event sign-ups to be hassle free and available at anytime that fits constituentsâ€™ schedules. The website will become a teaching tool for patients newly diagnosed with a terminal illness and provide the knowledge that help is available to guide them and their family members on this part of lifeâ€™s journey. It will allow Hospice of the Twin Cities to respectfully serve patients and affirm life. It will extend support to bereaved family members and friends. It will help educate the general public that dying is a normal process of life. Hospice of the Twin Cities provides services 24 hours a day, 365 days a year. We need a tool that supports us and our constituents 24 hours a day, 365 days a year.
How our organization will use the technology
Who will use the technology
48 Messages from Supporters