Phillips Neighborhood Clinic
The Phillips Neighborhood Clinic is a nonprofit clinic established to provide health services to low-income patients of the Phillips neighborhood and the greater Twin Cities metropolitan area. We are a free, student-run, volunteer clinic composed of students from six schools of the University of Minnesota: Nursing, Medicine, Public Health, Social Work, Pharmacy, and Physical Therapy, who are all overseen by volunteer preceptors (licensed health care professionals) from across the community. All patients are eligible for our free care regardless of factors such as income or insurance status.
The clinic operates out of the basement of a church and is open to see patients two evenings per week. We see nearly 1,000 patients annually, and our 350 student volunteers provide approximately 23,000 volunteer hours each year. The clinic is operated by students, and licensed practitioners supervise our clinical volunteers. Our health professional students work together in interprofessional care teams that include volunteers from all six schools listed above, and we are therefore able to provide a more holistic style of care to our patients. All of our services are offered free of charge including physical exams, pediatric care, well child visits, sports physicals, womenâ€™s health, contraception/birth control, prescription medications, pharmacy care, diabetic treatment, physical therapy, nutrition services, mental health counseling, assistance with applications for public programs (including Medical Assistance, MN Care, and GAMC), lab tests, STI and HIV testing and counseling, pregnancy tests and referrals, blood pressure checks, and cholesterol, blood, and urine tests.
The population our clinic serves faces significant barriers to accessing health care. The majority (73%) of clinic patients reside in Hennepin County, and many of these patients come from the Phillips neighborhood. This area is one of the most diverse and culturally rich of any neighborhood in the Twin Cities area. Nearly 32% of families and 41% of children in the area live below the poverty line, and there is a 13% unemployment rate. The median family income is $26,405, compared to $48,602 city-wide, and the median household income is $21,353, compared to $37,974 city-wide. Nearly 60% of our patient population does not have health insurance, and 82% does not have access to a regular healthcare provider.
In addition, our patients come from diverse backgrounds. Different races and ethnicities represented at the clinic include African, African-American, American Indian, Alaskan Native, Asian, Caucasian, and Hispanic/Latino; 21% of patients self-identified as Hispanic and 15% as white. In addition, primary languages at the clinic include Arabic, Burmese, Chinese, English, French, Korean, Russian, Somali, Spanish, Swahili, and Vietnamese; 27% of patients reported speaking English as their primary language, and 23% reported speaking Spanish. At the Phillips Neighborhood Clinic, we strive to provide culturally sensitive and appropriate care, and we offer have Spanish interpreters available during every clinic night and interpreters speaking other languages are available by request.
What new functionality we are looking for
The website should have dual functionality, including internal (for volunteers) and external (for patients and public) interfaces. The website layout should be straightforward for a new user to find all the information that they need without having intimate knowledge of the website. Also, it should be easily editable by admins with limited training.
External interface for patients, donors, and community partners:
Clinic calendar schedule
Patient and volunteer testimonials
Pictures and videos describing the PNC and our mission
Administratorsâ€™ contact information
Referral information for other important community resources
Internal interface for volunteers and preceptors:
Educational tools, including online learning modules and quizzes
Policies and procedures
Volunteer schedule with the ability to update in real-time
Clinic workflow documents
Individual volunteer profiles
Community outreach assignments and scheduling
How the new functionality will help
An improved internal website would help with the operation of clinic and organization of volunteer efforts. Having a website where volunteers can easily find resources, policies, and information would enhance the ability of volunteers to provide care and find serving at the PNC an educational experience. A well-structured, organized website will give our volunteers and administrators the ability to store and retrieve documents so knowledge gained over our volunteersâ€™ 2-3 years, will be passed along effectively to the incoming volunteers. In addition, another important component of the PNC is the outreach volunteer commitment that our students make to other non-profit organizations within the community. An improved internal website will enable us to better serve these other organizations to further help the community.
And improved external website would help advertise PNC services to the community, especially limited offerings of specialty services. This would help to grow our patient population and better reach community members most in need. Donors and potential volunteers would also view our external website for more information about clinic. This increased awareness could be crucial as we are growing. The PNCâ€™s growth is wholly dependent on increased funding from donations and grants, as well as more enthusiastic volunteers in the volunteer pool. Having a better â€œface of the clinicâ€ on the internet will help us make crucial connections with both interested donors and interested students, which will allow for expansion of clinic services and capabilities.
How our organization will use the technology
Who will use the technology
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